4a Castle View Mews, Castle Hill, Rochester, Kent, ME1 1LA
0330 043 8613


frequently asked questions

Like you, many questions pop into our heads when change is happening. Below is the most common questions we get asked.

How long will the transfer take?

The seamless transfer usually takes around 10 working days. 

Will my number(s) stay the same?

In 99% of cases yes! The majority of transfers we place are like for like, therefore is this instance you would retain your number(s)

Where is the customer service based?

All of our customer service is based here in the UK. With an average hold time of 60 seconds. 

What happens if I experience a fault?

Give us a call on 0330 043 8613, and if we cannot repair the fault remotely, an Openreach engineer will visit.